FAQ

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How to search in MediaGet?

The search is divided into 5 categories (games, music, movies, soft, all). For more detailed search you should choose the appropriate section in the software. If you want to find a movie, then choose the section "Video". If you cannot relate the file to a specific section, use the section "All".

I have a very low download speed, what should I do?

The problem of low download speed might be connected with several reasons.


  • 1.Your Internet speed connection. You cannot download faster than it is determined by your Internet service package or a provider. In this reason we note that providers usually indicate the connection speed in megabits per second (e.g. 20 Mb \ sec.), whereas the download speed is measured in megabytes per second. One byte is 8 (eight) bits. So the actual speed of the download file on your connection speed is 20 Mb \ sec will be at least 8 times lower (about 2.5 MB \ sec.). Sometimes, the download speed drops even lower due to various external factors: noises in the network, sharing features etc.

2.The number of «seeders» – people sharing the file. Some of torrent files do not have seeders, i.e. you do not have anyone to download from. This is a specific feature of p2p networks. There are several solutions. First: look for another file with the same name but with the presence of seeders. Second: wait for seeders to appear in the network and let you download the file. You can also ask for "returned to share", i.e. appeal to those people who have already downloaded the file, so they returned to share, that will give you to download the file. For more information about the «BitTorrent» protocol you can read here.

3.Achieved limit quantity of connections.To solve this problem, go to «Settings» → «Advanced settings» → «Connection»and press «Random» opposite the port for incoming connections. This function will change the port and the download will be resumed. If it does not work, see this page.

What is the "Catalogue" in MediaGet and how to use it?

The Catalogue is a collection of movies summaries and screenshots of movies, games, music and software. If you find the file you need in the catalogue, you can start searching for this file in our software. To do this make a double click on the file and you'll jump to the search results. Choose the best variant and click “Download”. We do not keep these files on our servers; it's just a library of summaries.

What is “Share" in the search results?

SHARE button lets you share interesting files with your friends. You can share both from search result and from the TRANSFERS section. By clicking the button you get a link and your friend will follow it and get exactly the file you refer to.

How to create a torrent file in the software?

In the section "Transfers" there is a button “Create new torrent file”. What trackers to include find in the SUPPORT section of the torrent trackers that you work with.

MediaGet (not) starts with the system. How to (enable) disable it?

In order to enable /disable auto start of MediaGet go to "Settings" and check or uncheck "Start with Windows".

I started some downloads and I want that computer to switch off after they have been completed. How can I do this?

Make a right-click on the icon MediaGet in the lower right corner of your screen and in a pop-up menu select "Shutdown" and activate the needed item.

I downloaded a movie, game, music, software. What should I do next?

In the TRANSFERS section make a right-click on the file and open it in a folder. Proceed according to the type of file. We do not know what you have downloaded, and questions like "I downloaded the game, how can I start it?" are not welcome.

Media player does not show a picture, only sound! What should I do?

Media Player is undergoing the stage of testing ("alpha"). On this stage in case of problems we recommend using other players to play files.

How to use the program?

Please, take your time to read the instruction "Help".

I can’t found the requested file! Why?

If it happens, try using not the full name of the requested file but part of it. If it won’t help you - possibly you are searching for fresh content which has not been uploaded yet. We recommend you to try later.

Some files are downloading very slowly. What does files downloading speed depend on?

Files downloading speed depends on some criteria. There are: number of seeds, your connection channel speed, peer delivery speed.

How I can uninstall MediaGet from my computer?

You can delete program using common way: «Start»«Programs» «MediaGet» «Uninstall MediaGet». Or using Windows «Add or Remove Programs» utility in Control Panel.

In old version we had a problem with unloading MediaGet from memory. So you should push Ctrl+Shift+Esc, find there mediaget.exe process and «kill» it. After that you can delete program using common way.

We do not recommended delete a program, by removing the shortcut «MediaGet» from the desktop; it does not remove the program itself. Also, do not recommend deleting the program folder removing «MediaGet» from the folder «Program Files». This method does not remove the program completely. There is only one correct way to uninstall MediaGet, described at the beginning of an answer.

How can I save your program? My antivirus "swears" on it.

We guarantee that MediaGet does not contain any viruses, "worms", "Trojan horses" or others malware, if you download it from our official site. This confirm by the fact that we are constantly working with leading antivirus vendors that their products are not determined by our program as a virus because the MediaGet isn't virus.

Some antivirus (NOD 32, Kaspersky, Dr Web) can determine MediaGet, as a "potentially unwanted software", but as a rule, this anti-virus software work with many popular programs-downloaders (Bit Torrent, Download Master, μTorrent etc.), which is known to be absolutely safe. So all you need for right work, to add MediaGet to the exception list of your antivirus.

MediaGet takes too many system resources, even though my computer is pretty powerful. How to reduce the consumption of system resources?

We recommend you always use the latest version of MediaGet, because it fixes all known bugs at the moment and it has a full stable. The latest version can always be downloaded from our official site.
If the problem persists after updating, you can contact us via the feedback form and we will try to help you.

I fear for my personal data. Your program does not steal it?

All actions of our program are on the surface, and you can keep track of them. We do not collect, store and do not send any personal data stored on computers. We do not need it. The number of users MediaGet already exceeded 60 millions, and such action on our part would already have known. Do not worry, all is safe!

I often see ads in your program. Why the MediaGet ads anywhere?

One of the directions of our work - to help the novice Internet users to receive files on your computer. We were joined a large number of partner sites, which allow to obtain the desired content using our program. Tried MediaGet once, most people start to use only our software and visit those sites that has our banners. It’s convenient!

With the MediaGet set some additional software, toolbars, etc. I do not need it. How can I do not install it?

Installation of these programs helps us to remain free, butit is not necessary. Just carefully read what is written in a dialog box during the MediaGet installation, and remove «checkmarkof additional programs that you do not want to install.

When the MediaGet is working, the Internet browser pages loading very slowly, even though my internet speed is high enough. What should I do?

Most likely, you have exceeded the limit of half-open connections. To solve this problem, you need to download and install special free patch.
Details - here.
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